8 Must-Have Qualities Of A Good Courier Service Provider

qualities-of-courier-service

Over the years, the shift to online shopping has placed a higher demand for courier services worldwide. With retailers opening up storefronts over many different e-commerce sites customers will be spoiled for choice not only in what they buy but when they buy. With companies like Amazon offering same-day delivery, products now more than ever need to be transported and fast.

With the demand for fast and secure shipping driving the courier industry, customers may now find themselves having to compare companies to avoid certain pitfalls. These include missing orders, packages arriving late and rude or dishonest staff.

The reasons listed above show why it’s important to choose a courier delivery service that is reliable and suits your needs. Researching companies online is the key to sorting the best from the rest. To help with your search we’ve provided a list of important characteristics to look out for.

  1. Good Customer Service

  2. Speed of Delivery

  3. Tracking

  4. Reasonable Pricing

  5. Flexible Shipping

  6. Insurance Clause

  7. Emergency delivery service

  8. Domestic and International

1. Good Customer Service

customer-service

Customer service is what wins business for a courier service. As customers, we lookout for the companies who provide a consistent quality service rather than those who leave us dreading every interaction.

A good courier company makes sure both sender and receiver have all the information they need to start and are available to clarify any further questions.

These couriers do everything they can to meet expectations and ensure delivery runs smoothly.  To put it simply an excellent courier service will genuinely care about delivering your package safe and secure.

2. Speed of Delivery

Packages arriving on time is a vital aspect to look out for when selecting a quality courier provider. The speed of delivery depends on a few different things, including the size of the fleet, the skills of the courier skills, the delivery channels of the areas and the business structure of the company itself.

Of course, speed will also depend on where the package is going as some couriers perform better overseas than others. In the end, it comes down to researching the area you’re looking to ship to as well as the capabilities of your courier service.

3. Tracking

The major advantage of modern-day delivery is the ability to know where your package is at any time. A must-have for any reliable courier services in the option to fully track the delivery of goods and prevent against potential risks such as theft. As a customer, a good courier service will provide updates on the parcel’s status every step of the way- including the moment the package is picked up to when it is safely delivered.

This service is made possible through advanced technology such as attaching a barcode to the parcel that’s scanned in at every checkpoint on the delivery schedule. This technology then allows customers to receive updates on their phones or via email, for the added peace of mind.

4. Reasonable Pricing

With some companies, you trade the quality of delivery for lower prices. While paying more money can ensure quick delivery and top service, there are always exceptions. For example, there is still a range of delivery services who look to give customers the best value for money.

Finding what’s right for your budget often comes down to trailing different providers and research.

The Melbourne-based courier company Send it Easy provides the best rates and quick service all over Australian and a range of countries worldwide including India, Bangladesh, Philippines, Canada, Nepal, and the US.

5. Flexible Shipping

flexible-shipping

Another important feature of a good courier service is flexible slipping. A courier service should be flexible to you, not the other way around. When hiring a courier, look for a company that provides a range of options that best suite your needs. Many companies have next-day deliveries available while others offer things like routed delivery or warehousing for repeat deliveries.

6. Insurance Clause

In the courier business, a clear insurance clause should be taken out to ensure that every party involved is covered in the case of loss or damage. An easy to read and full coverage plan allows customers to know all the potential risks and their solutions with their courier provider.

The insurance clause is a statement that specifies when a courier service is liable.

It communicates the possible risks you take when using this form of shipping and what kind of return you can expect. As a customer, if you need to file a claim, a proper insurance clause leaves no room for uncertainty.

7. Emergency Delivery Service

The right couriers are tailored to handle any request and offer a wide range of shipping options, including urgent shipments. For critical situations, your service should offer high-priority freight within the next business day at your door.

8. Domestic and International

While strictly speaking this isn’t a must, dealing with a courier that provides competitive rates on both national and overseas courier services can be more convenient, particularly if you are looking to ship worldwide. Having a contract in place with a worldwide courier service can reduce costs in the longterm as you’ll end up paying less per overseas delivery. It will also save you from having to deal with multiple couriers at once.

Contact us today or visit our website for more information and to request a quote!

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