How to Deal with the Missing Parcels When Using a Courier

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When you’re sending out or receiving packages, whether it be via Australia Post or a courier company, there are two things you want to avoid;

  • having the content damaged, and
  • even worse, having the package go missing.

Unfortunately, given the volume of packages that are being delivered and the facts of how such a service works, things do go wrong from time to time and this can happen. Having a package or parcel misplaced can leave you in a difficult position, as you may not be sure of what course of action to take.

Let’s take a look at this situation and what is the best way to deal with it from your perspective.

Avoiding the Situation


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There are steps you can take to reduce the likelihood that your package is either lost or stolen, whether you’re the sender or receiver. If you’re having packages sent to you, we’d usually recommend having them delivered to a work address, where you will actually be during business hours. It’s not uncommon to have packages left and eventually stolen, or for someone to pick up a package that isn’t authorised to do so. Also request that a signature be required to ensure security.

When sending yourself, the importance of clearly labeling the package should not be understated either. Make sure the address is clearly printed and is easily read – also, you should ideally also provide a return address. If a package address is not clear and no return address is provided, you’re going to have a problem.

How to Know Your Package Has Been Lost


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It’s a good idea to keep an eye on the progress of your package by checking the tracking system whenever possible. If you notice that the status has remained the same for 3 or more days, this might be a sign that something has gone wrong. Though it will depend on the specifics of the delivery and the service itself.

The best thing to do is if you feel that enough time has passed that you should have already received the package, get in touch with your sender and/or courier. Given the volume of packages being sent, most courier companies will not investigate specific cases unless given reason to do so, so it’s your job to stay on top of it and if you have reason to believe your package has been misplaced, the courier company will do their upmost to find it for you. You’ll need to provide them with as much information as possible, include the date of sending, the contents, the tracking number, etc.

How the Problem is Dealt with


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The courier company will then look into the situation, and a lot of the time they will actually be able to track down the package. More often than not there is some simple error and it could be sitting in a warehouse somewhere, or it was simple delivered to the wrong address. If however it is deemed lost, generally the sender is responsible for this.

When you’ve ordered something online and the package has been misplaced, this will generally be on the retailer to solve the problem and reimburse you. Often they will work with the courier company to come up with a solution. If you are the one that sent the package, you may find that the courier company is liable for the losses and will be responsible for this. Some courier companies also ofter a higher level of cover and insurance if you want to be on the safe side. The policies and specific will depend on the company you’re working with so always be clear on this before choosing your provider.

Send it Easy’s excellent courier delivery and client communication means that we rarely have packages and parcels go missing, and in the unlikely case that this does happen we are generally able to track it down. For more information about our service or our missing parcel policy, don’t hesitate to give us a call today.

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