4 Crucial Characteristics of a Good Courier Service

With the movement of a large proportion of retail shopping online, courier services have never been in greater demand. Companies and individuals are all selling online and marketing themselves – in many cases – worldwide. The products need to be transported to the buyer.

But with so much demand for these services, courier companies are a dime a dozen. That said, theoretically the high levels of competition generally means that every player in the industry will be looking for that edge, offering the best service they are capable of. Although, you do hear of plenty of horror stories; packages going missing or arriving months later than they should, rude staff and even dishonesty in some cases.

That’s why it’s important to choose a courier delivery service that has all the boxes ticked so to speak. You can do research online, read reviews, etc. – there is a great deal of resources available to you! You’ll be looking for the following characteristics when you hire a courier deliver service provider:

 

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1.Good customer service

Customer service is a broad term that is thrown around an awful lot. So in the case of a courier service, what exactly does it mean? Basically it’s about commitment to achieving your satisfaction with the service. A good courier company will make sure that the sender and receiver have all the information you need at your fingertips, or otherwise by means of a simple phone call. It will do everything it can to make sure your expectations are met and ensure that things run smoothly. To put it in another way, this company will genuinely care as much as you do about getting your package where it needs to be on time.

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2.Speed of delivery

This is without a doubt the most important aspect you’re looking for in a quality courier provider, as it’s ultimately the reason you’re hiring them in the first place. You want your package delivered wherever it needs to go as quickly as possible.

Speed of delivery depends on a few different things – fleet and employee size, delivery channels in the right areas and the business structure of the company itself. Of course, which company will deliver the faster will depend on where your package is going – one may be able to get it around the country in no-time, but if you want to send to the Philippines, India or the US, you’re looking at a huge wait. If may be the opposite for other couriers. If speed is greatly important, it comes down to researching the company you are dealing with and finding out their capabilities.

3.Domestic and international

While this isn’t strictly-speaking a must, dealing with a company that provides competitive rates on both national and overseas courier services can be super convenient, particularly if you’re selling goods online. Businesses in certain markets won’t necessarily need to send goods overseas very often, in which case it’s fine to go with a domestic provider.

But having a contract in place with a worldwide courier service can reduce costs – you’ll end up paying less per overseas delivery. Plus it saves you having to deal with multiple couriers at once. How important this is depends greatly on your needs, however more often than not it’s wise to target as versatile provider as possible.

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4. Reasonable pricing

Like with all services, there is something of a trade off with package delivery providers between quality and pricing. If you pay top dollar for express delivery, you’re going to get good service every time. However, there are always exceptions and the good courier services out there will give you the optimal combination of the two. Often this comes down to trailing a few different providers or researching to find one that works.

Melbourne-based courier company Send it Easy provides the best rates and quick service to India, Bangladesh, Philippines, Canada, Nepal, USA and many others, as well as providing package delivery all over Australia.

Contact us today or visit our website for more information and to organise a quote!

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